Last updated: 2026. This is a template policy — please have it reviewed by a legal professional before relying on it.
1. Information we collect
We collect information you provide when you use our services, including your name, mobile number, email address, business details, and documents you upload for your FSSAI application (such as identity and address proofs).
2. How we use your information
We use your information to process your FSSAI application, communicate updates by email and WhatsApp, provide customer support, process payments, send renewal reminders, and comply with legal obligations.
3. Document storage & security
Documents you upload are stored in private, access-controlled cloud storage. They are not publicly accessible and are shared only with authorised staff working on your application, and with the relevant authorities as required to process it.
4. Sharing of information
We do not sell your personal information. We share it only as necessary to deliver our services — for example with payment gateways, email/WhatsApp providers, and government authorities for your application.
5. Data retention
We retain your information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements.
6. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us, subject to legal and contractual limits.
7. Cookies
We may use cookies and similar technologies to operate the website and improve your experience.
8. Contact
For privacy questions, contact us through our Contact page.